About Elevate

Elevate engineers, deploys, and manages enterprise-level technology. We are a growing, team-oriented company dedicated to delivering leading solutions and optimum support to our clients in a fast-paced environment. We consistently implement proven, cutting-edge technical solutions tailored to our clients' specific needs.

We are looking for a dynamic, self-driven Field Technician with an aptitude for a wide variety of responsibilities. This role will grow with the company, taking ownership of installing and supporting on-site IT for multiple SMB customers, including desktops, servers, and networks. You will have the full support of our in-house Help Desk and Engineering departments to ensure a seamless client experience.

On-Site Support & Client Relations

• Perform daily on-site visits and travel to client offices to handle special projects, deskside support needs, and relationship-building.
• Provide the highest level of customer service with patience, strong follow-up, and respect for the client’s working environment.
• Communicate thoroughly and consistently with internal teams regarding on-site visits to ensure a unified client experience.
• Identify site improvements and present constructive suggestions to the internal team.
• Document processes, create tickets for future follow-up, and handle solution reporting.

Technical & Hardware Duties

• Execute computer repair, maintenance, and security tasks—ranging from physical component cleaning to detailed software diagnosis.
• Install and repair devices including desktops, laptops, printers, and conferencing systems.
• Perform physical networking functions, such as running and terminating cables between computers, servers, and switches.
• Apply mechanical knowledge of wiring schemas, tools, and layouts for running cables through ceilings, walls, and fixtures (basic understanding of telecom and security wiring is a plus).
• Troubleshoot and support Operating Systems, Microsoft Applications, and core networking components.

Qualifications & Skills

• Experience & Education: Associate degree or trade certification in a computer-related field (or equivalent), or up to 3 years of related experience.
• Technical Skills: Solid understanding of OS troubleshooting, MS applications, hardware repair, and basic networking.
• Communication: Excellent written and verbal business communication skills, with the ability to clearly explain operational methods.
• Team Player: Positive attitude with strong business, ethnical, analytic, interpersonal, and communication skills.
• Professional Attributes: Highly organized, motivated, professional, and strategic-minded with a positive team-player attitude.
• Physical Requirements: Ability to carry equipment and perform physical on-site installations.
• Availability: Willingness to work occasional after-hours project implementations.
• Requirements: Must pass a national background check and possess reliable transportation for 100% travel requirements.

Position Details

• Job Type: Full-time
• Work Location: Based out of Beaverton, OR 97006.  Hybrid/Remote in Eugene and Springfield, OR. 
• Schedule: Monday to Friday (Weekends as needed)
• Benefits:
• Dental insurance
• Health insurance
• Vision insurance
• Retirement plan
• Paid time off
• Paid training