Advanced Support Engineer

Enthusiastic about technology? Are you a team player? Elevate is looking to add dedicated, eager, open-minded people to our team.

The Elevate Technology Group is an Oregon IT Services and engineering firm headquartered in Portland, Oregon. Established in 2010 with a passion for investing in people while creating technology solutions with a foundation of honesty and integrity. At our core, we are a team of able service and software engineers. Our team members are humble professionals focused on helping people succeed – both our customers and each other. At the same time, we know what’s important: family, healthy relationships, and work/life balance.

We challenge our team with meaningful projects that grow their skills. Through communication and collaboration, we share knowledge and rely on our collective strengths. Our deeply held belief in a learning culture is demonstrated by our investment in continuing education, mentoring programs, and weekly brainstorming sessions. Continuous learning and improvement aren’t just what we do; it’s who we are. We mentor, inspire and challenge each other.

The Elevate Technology Group works with companies of all sizes, capabilities, and industries including legal, medical, manufacturing and retail. The one constant: investment in technology is critical to day-to-day operation and business growth.

Our people are passionate about technology, and we work hard on keeping it that way. In the end, we raise each other’s game and have each other’s back.

Elevate team members can be described as trustworthy, reliable, open collaborative professional problem solvers working in diverse environments across a variety of technology stack and tools.

Reports to: Service Delivery Manager

In this role, a candidate will serve as an escalated support resource for complex troubleshooting issues for our managed clients. You will primarily focus on Server and Network-based issues, and will also be able to participate in some project implementation work with our Project Engineers. You will need to have strong communication skills with end-users and internally to our other technicians and engineers. You should have a willingness and eagerness to learn and expand your skillset as you work more closely with the engineering team over time.

Primary Responsibilities:

• Assist in implementing solutions tailored to each client’s needs
• IT Project support and advice relating to technical issues involving both Microsoft’s core business applications and Windows environments, as well as virtual infrastructures built on Microsoft Hyper-V, Azure and VMware
• Supporting Backup and Business Continuity solutions
• Remote access solution implementation and support including Remote Desktop Services and VPN
• Communication with end-users and internal teams
• Maintain familiarity with industry best practices and emerging technologies and trends
• Willingness to attend and complete training and certification tracks
• Perform escalated support for end-users
• Assist Project engineers with project implementation
• On-site visits may be required on occasion

Qualifications:

• 2 years of general technical experience required; 5 years of experience preferred in network and server administration and engineering
• Knowledge and experience with core network fundamentals (Routing, Switching, etc.)
• Expertise in setting up, administering, and migrating Microsoft Windows Server (2016-2022)
• Experience strongly preferred in Microsoft Cloud (Office 365, Azure)
• Preferred to have experience with email migration projects using Exchange and IMAP.
• General understanding of SQL, IIS, PowerShell.
• Preferred familiarity with NAS, SAN, iSCSI, and other types of storage solutions.
• Must pass a national background check.

• Competitive salary with annual reviews.
• Work-Life Balance with a focus on families.
• Paid Time Off.
• Paid Holidays.
• Dependent Care Flex Accounts.
• Insurance options including Health, Vision, Dental, and Supplemental.
• Employee Assistance Program (EAP).