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Our approach is to engineer, implement and manage solutions around technology that meets the client's vision and business plan, long-term.

Elevate's proactive support model focuses on combining customer service with 24/7/365 IT Help Desk services, We specialize in supporting environments with a low tolerance for down time and those with users who require a VIP experience.

MVP Team Members

Geoff Turner

Geoff grew up in Central Oregon, where he dug into technology at a young age at a large church. While getting this real world experience, he attended a trade school with an education path focused on both Microsoft and Cisco solutions. At 14, he started his first IT company and started servicing local business and residential clients. Building his client base over the years and eventually starting Now Nerd. Now Nerd became a key player in the success of Microsoft’s Answer Desk and Geek Squad’s online support system and grew the company’s helpdesk to just under seventy employees. With the team Geoff has built, Elevate has been able to provide an industry leading customer experience.

Daniel Searle

Daniel joined Elevate in 2012 after building his management skills and obtaining an AA in Computer Networking. Daniel brought a number of skills to Elevate including Training, Quality Control and Technical Expertise, while his current roles include Technical Management as well as selecting and vetting new technologies and products. Additionally, he continues to work with the Engineering team to help implement new systems and technologies for Elevate's clients to bring their technical experience to the next level. Daniel has been working with technology personally and professionally for over 15 years, but still finds new and exciting ways that technology can be implemented every day.

On the occasion that Daniel does not find himself working on Elevate projects, he spends time helping his daughter learn about the world by exploring the greatest science lab - the outdoors.

Diane Conrad

Diane has been with Elevate Technology Group since its beginning. She spent many years as an entrepreneur running various successful businesses, including a decade as an accomplished business practice adviser and financial consultant who lead businesses into a successful future. Her strong financial and accounting background gives us a strong foundation. She loves her job and it shows with her positive attitude and strong ability to keep our organizational processes running smooth and reliable. Yep, she keeps us in line. Her beliefs in growing a successful client experience and company is based on spectacular client relations, solutions designed and deployed with top of the line products and engineered with best industry practices and with a strict, but a fun accountability system.

In her free time, she enjoys being outdoors. She is an avid skier, enjoys hiking and traveling.

James Oster

James was immediately hooked on technology after his father brought home the first family PC in the early 1990s. James has years of experience in the technology industry, and joined Elevate in 2012, where he brings his extensive industry knowledge to Elevate. James is a true asset on the Help Desk where his passion for technology and integrity shines through as he is engineering long-term solutions for Elevate clients - all while keeping his focus on end-user impact. James has spent many passionate years helping to build Elevate Technology Group through it’s achievements for it’s clients - why not be one of them?

Tomas Mendoza

Tomas rejoined Elevate Technology Group in 2016 after leaving in 2012 due to a family illness that had caused him to return to his hometown of Madras, Oregon. Since then, Tomas has ventured out into the technology world becoming stronger and more knowledgeable in all aspects of the field. While Tomas is very technical, he is unique in that he is able to bridge the technical aspects of IT to Elevate's clients by providing a non-technical perspective and explanations while he is on site. It is important to Elevate, that our clients feel as though we are located in-house and not outsourced, which Tomas handles perfectly, as his personal touch and charismatic personality shines through as the "face" of Elevate Technology Group.

James Brenner

After working on the family computer with his father when he was young, James immediately knew that he saw himself pursuing a career in Information Technology. He joined Elevate Technology Group in 2012, where he is a skilled Help Desk Technician who enjoys assisting Elevate's end users with any IT-related issue they face.

In his spare time, James enjoys cooking and spending time outdoors with his wife.

Matt Normile

He started out with his love of technology after being gifted a Nintendo 64 at the tender age of seven, in Portland, Oregon. He spent many years honing his computer and problem solving skills in the freelance sector and also by working in various customer support fields, providing support for Microsoft, Xbox, and Sage Accounting Software. Joining the Elevate team in March 2016, he helps our valued clients with their various computer issues and helps engineer solutions to keep productivity flowing.

When he isn’t busy downing his second energy drink or tapping away at the keyboard, he is usually at home working on his own computer or building another miniature model for display in his collection. He also enjoys petting cats.

Sergey Gerasimov

As a child, every summer I would stay over at my grandparents’ house. My grandfather, who was a WWII Tank Engineer, would find various electronics from the trash which he would then show me how to disassemble. As the years went by, I would continue to take things apart just to see what was inside. Eventually I learned not only how to take things apart but also how to put them together. This has led me to be proficient in various categories of technology all because my grandfather passed on his curiosity for technology all those years ago.

In my free time I work on various projects at home either involving music, wood working, or modding anything I can get my hands on.

Michael Dunn

Michael Dunn came to Elevate as a Help Desk technician back in 2010 and was quickly promoted to Senior Technician and Shift Manager. After a few years, his career path took him into new industries, where he honed his talents in Systems Administration, Technical Solutions and Engineering. In 2018, Elevate was excited to recruit Michael back to the team. His years of external experience paired with his intricate knowledge of Elevate's mission and culture made him the undeniable choice for the job.

Michael enjoys spending time with family and his girlfriend, Kristin. Together they like playing with their Corgi, Lincoln, and two cats, Wallace & Inky.

Jamie Morrison

After 18 years in the San Francisco Bay Area, and 7 years in Massachusetts working in Systems Administration, Jamie has found a home with Elevate Technology Group in beautiful Portland, Oregon.

Jamie is exceptionally well-organized with a proven track record that demonstrates self-motivation, creativity and initiative to design and achieve client technical goals. Jamie is humorous, easy to get along with, intuitive and is skilled as a natural educator.

When Jamie is not working on technology, you can usually find him rock-climbing or playing drums in punk rock bands.

Nikki Hancock

Nikki also grew up in the Central Oregon area, but moved away to attended Oregon State University and pursue a Bachelor of Science degree. After graduating she moved to Portland, Oregon to begin her professional career. Nikki landed at Elevate in 2018 and has taken on the Project Coordinator role, where she will continue to build on the success of our project timelines and implementations.

In her spare time, Nikki enjoys all outdoor activities while also running and biking. When she isn’t being active, she enjoys catching up with friends and having free time to unwind.

Chris Kerkstra

Chris' interest in technology took off when he was given the old family computer. This led to his focus on Computer Science while in school. Chris joined elevate originally in 2012, and after a couple year leave, was welcomed back. Chris brings with him experience and expertise of end user support, router, switch and server configuration in an enterprise environment. Chris is a valuable member of our team giving excellent expertise in resolving technical solutions and is amazing at building good relations with the clients he assists.

Chris spends most of his time outside of work on his computer, or playing board games, card games, and DND sessions with his friends. Having a penchant for the Pacific NW outdoors, he tends to fill the time in the fairer months with swimming, hiking, camping, and photography.

Kyel Villanueva

Kyel has an extensive background in client relations, project management and field support. He has been serving customers and providing top notch service value for over a decade. He is an active problem solver with a competitive nature that results in him striving to be the best at what he does.

When Kyel isn’t helping to manage and facilitate Field Support and Services with Elevate Technology Group, he can be found spending time with his family watching a funny movie or rooting for the Portland Trail Blazers!

Jeremy Morgan

Jeremy joined the Elevate team in January, 2019 and brings with him a passion for computing and learning alongside a commitment to providing the highest quality of support possible.

He spent several years getting his feet wet in the IT industry on the Oregon coast, becoming a Microsoft and CompTIA certified technician in the process. Since then he has fulfilled Helpdesk, Field Services and Network support roles for companies at both the enterprise and small business level in and around the Portland area.

His time away from Elevate is spent working towards his Computer Science degree, digging into a good novel, or catching up on the latest Tech advancements.

Kaylee Khaos

A self-taught PC game developer by the age of 14, Kaylee has always loved computers. She got her start creating websites for friends, and providing over 10 years of free technical assistance on a plethora of online forums -- just for fun. A firm believer in combining excellent customer service with engaging technical support, Kaylee is excited to work with a company that allows her to pursue both.

When not at work, Kaylee is a music producer and DJ. She also enjoys camping, and spending family time with her husband and pets.

Michael Person

Michael grew up around technology in Los Gatos, California and spent several years in the entertainment software industry working for companies such as Accolade, Inforgrames, Sega and Sony Computer Entertainment until he married his wife Kimberley in 2003. At that point, Michael picked up and moved to Hawai’i where he began working for companies such as Get2Hawaii, Xerox, Honblue and Hawaiian Telcom.

Michael was introduced to Elevate while overseeing the development of Hawaiian Telcom’s IT as a customer and re-selling their services. Michael was a strong advocate for Elevate’s services and fully appreciated their customer centric approach. Michael has joined the Elevate team as Director of Client Operations to ensure excellent service standards and maintain high customer happiness.

Mission Statement

Innovate with new and proven technologies, transforming the way businesses interact with and utilize technology, to better their business and their customer's experience.

Core Values

Respect for All

  • Respect our client's time and appreciate/understand the business impact we, as IT, have on each user.

  • Respect one another's beliefs and time. Always work together to achive goals and milestones.

Elegance through Simplicity

  • Engineer solutions that deliver great ideas while remaining straightforward and scalable.

  • Speak plainly and keep it simple. Use creativity and out of the box thinking to craft reliable solutions.


  • Actively engage clients in the solutions we build.

  • Empower every member of the team to own solutions and ideas. Always encourage new perspectives and concepts from everyone.


  • Deliver on promises, and communicate early and often with clients, especially when changes to the plan are needed.

  • Commit to always being available and attentive to clients and all team members.

Ethics and Integrity

  • Commit to our clients to always present the right choices, even when those choices are difficult. Own up to any mistakes.

  • Always maintain the highest standard of ethics when working with client data and systems. Own mistakes and work to correct them.